Refund and Cancellation Policy

  • a. Deposits to user accounts are made through various payment gateways which are verified to ensure that all the transactions are safe and secure:
  • b. Winteam may from time to time provide promotional offers in the form of discounts or cashback etc. which are credited into the account of the User as Bonus. However, terms and limitations of the usage of the said Bonus received through such promotional offers and/or cashback are decided by Winteam which shall be updated from time to time. Winteam reserves the right to revise/change/amend/alter the terms of the usage of the said Bonus received from such promotions at any time without any prior notice.
  • c. Any deposits made through payment gateways should reflect immediately in users Winteam account. If there is any delay, please contact us with the screenshot of the deduction for any further assistance.
  • d. When making deposit to user account, if the transaction fails due to unknown reasons and the amount is deducted from your payment gateway wallet and not credited in your Winteam user account, please contact the payment gateway that you used to make the payment for the refund.
  • e. Please be advised that in case of transaction failures, Winteam does not receive payments and hence, is not liable to make refund. In this case, the refunds are to be made by the payment gateways.
  • f. For any reasons, if the tournament/contest is abandoned/cancelled before or after the start of the game, the user gets his buy-ins refunded automatically.
  • g. In the event, that there is an error in the Services provided by us, we may refund the Entry Fee, provided the reasons are genuine and proved after investigation by Winteam.in.
  • h) . In case we cancel your participation in any Mobile Game or Contest as a result of this, We will return Your Entry Fee to You within a reasonable amount of time for You to redeem the same by playing other Contests on WINTEAM.IN.
  • I. We will try Our best to create the best user experience for You. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payments made through a payment gateway, payment refunds will be made to the same account.